To provide better RMA service, iSAFE offers 2 years (24 months) warranty for all of its standard products.
For merchandise sent for repair or replacement in or out of warranty, you must first obtain an RMA number by submitting RMA Request Form through your responsible Sales.Upon accomplishment of your RMA application, you will receive an RMA Number from Sales and return instructions by email later. Do not return the defective product until you have received an RMA number. iSAFE reserves the right to refuse shipments that do not have an RMA number. If you send your defective product without the RMA number prominently displayed on the outside of the package, it will be returned to you unopened. All returned products will be tested by our professional technician to verify the defect complained of.
All products, accessories excluded, are warranted for 2 year and warranty coverage is effective from the date of purchases. iSAFE warrants our products and its parts against defects in material and workmanship under normal use within the warranty period. For warranty returns, simply return it with an RMA number to us and we will repair it for free. However, the warranty does not apply to any product where damage has been caused by accident, abuse, misuse, natural disaster, any unauthorized disassembles, or modification. Customers will pay inbound shipping cost.
Out-of-warranty products, or damage not covered under the warranty will be charged to the customer. If the product fails forgoing conditions, we can usually repair it for very reasonable price. We'll provide a quote including shipping charge for repair. Repairs will be performed upon receipt of payment. Customers will prepay for shipping both ways, plus parts and labor.
DOA (Dead on Arrival) Return
In the event that you receive a product not in working order, you should notify the Sales or our DQA (Technical Service) staff upon receipt of the products. If the product develops a fault (except those due to willful damage or customer misuse) within 7 days after receiving the product that you should notify us by email, facsimile, or phone...etc. upon noticing the fault, so we can process the return as a DOA product. You will be issued with an DOA number in accordance with the DOA returns procedure above. To minimize processing time and potential difficulties in proving the cause of damage, we recommend that DOA products should be returned within 30 days of purchase and must be returned in original condition. For the product found to be "Dead on Arrival", we will replace a defective unit with a new product (whole package) at no charge and pay round-trip shipping cost. International customers should allow for additional transit time due to international customs clearance. Please do not send DOA products back to iSAFE unless instructed by Sales / DQA staff.
Please download the RMA request form.
Still have questions? Our technical and sales team is always ready to answer your questions and get you the information you need.